Support Desk

Contact & Support

Reach the concierge team, submit a tracked support request, or review common answers before contacting us.

Support Hours & Response Times

Urgent booking issues: under 1 hour • General support: same day • Billing, privacy, or legal: 1 to 3 business days

Live Chat Aura Companions Aura Companions Instant conversation with support for session guidance and account help. WhatsApp Aura Companions Fastest response for urgent booking support and live coordination. Telegram @aura_companions Best for itinerary changes, support updates, and follow-up questions. Email [email protected] Formal requests, invoices, privacy requests, account issues, and legal correspondence.

Send a Support Request

Your message is saved in the platform so the admin team can track status and respond properly.

Frequently Asked Questions

How does premium work?

Premium unlocks full browsing, direct booking requests, concierge support, and faster handling for booking issues.

How are bookings confirmed?

Every booking begins as a request. Admin review and availability checks update the status to confirmed, cancelled, or completed.

What is the cancellation policy?

Cancellation outcomes depend on timing, payment state, and whether concierge resources were already assigned to the request.

How secure are payments and privacy?

The platform uses payment verification, account controls, logging, and admin moderation. Privacy and data handling are explained in the Terms and Privacy pages.

Legal & Privacy Requests

Privacy / Data RequestAccess or correction of account data Email Account Deletion RequestPermanent closure of account data Email Legal or DMCA NoticeFormal legal correspondence Email

Back to the Platform

Jump back into the product without hunting through the navigation.

Response times: WhatsApp and Telegram typically reply within a few hours. Email requests for legal, billing, or deletion matters are handled within 3 business days.